Customer Testimonials
I visited Harvey Toyota a few weeks ago for a service. I have to rave about the super nice young man, Devin that took care of us. It is really nice to have a smiling face walk out to you on a not so pretty day. Devin stayed in contact with us during the service. He is very polite, professional and has wonderful manners. It is nice to see young people in this service area again and ones that actually like to work. We give Devin 1000 stars all around. Thank you for your smile and wonderful compassion for us elders. ... Read More DealerRater - Feb 20, 2025
I had my oil changed at John Harvey Toyota in Bossier last week and the service department did an awful job! Oil was spewed all under the hood of my car.
In addition, they forgot to place the new maintenance sticker in my car windshield. Had to spend time and waste gas going back to pick up new sticker.
The service department use to perform outstanding work. Not anymore! I was asked to bring my car back so they could clean all the excess oil off. Causing me to waste time and use gas to return. In addition, when I ... Read More DealerRater - May 2, 2024
After 30 second look at my trade in, offered me $2k. I sold it @ KBB price of $7k 4 weeks later. Offered me $500 military discount on phone. Arrived to sign papers and manager said they could not give discount to me.
I brought my car to this dealership when the battery light came on. It turned out that the alternator broke and it was over $800 to fix so I decided to buy another used car instead. I looked at John Harvey, and, at first, Matthias Buechler and Randy Davis(whom we had a connection to) were friendly and helpful. They chose cars and gave me a quote that would fit my budget. I found another car on their website that was listed as the same price as every other car they showed me. Now, I understand that they go down differently ... Read More DealerRater - Jul 25, 2020
Stay away from this dishonest crooked dealership!
I signed a 36 month on a 2019 Toyota TRD Sport, John Harvey Toyota in Bossier City LA. I did not know the vehicle had a safety recall or class action lawsuit over a fuel pump issue. Then 6 months into the lease, the truck started sputtering and died on the road. Then at the 9 month mark it started doing it every couple days and dying on the highways, intersections,and on streets. I Took it to dealership for another recall and told Diane and another guy it was unsafe and dying on highways and intersections. ... Read More DealerRater - Jun 8, 2020
Andrew Barrow and Mario Calloway always deliver Gold Star Customer Service! They are nice, friendly, courteous, respectful, knowledgeable, professional and an asset to John Harvey!
Ben picked me up from my house (twice) and went above and beyond to make sure I was satisfied in my new vehicle. The entire place was very clean, welcoming, and overall very nice. They'll even give you an iPad to use while you wait. I was on my lunch break w/ limited time, so Ben really hustled to get the car prepped for me. The Service Dept shop was very clean and orderly. We had a small problem w/ our check (our fault) but they allowed us, with no hesitation, to simply drop off the check the next ... Read More DealerRater - Oct 25, 2017
It is very clean and they do a good job mun Kelley was very helpful to get the job done l would? recommend them to this dealership
We had our 2004 Lexus GX470 serviced. The service staff were all very polite and accommodating. We felt very confident in their service. Billy Jones was great and even made some maintenance recommendations without the all-too-common high pressure tactics. Thank you for an excellent service experience. We will be back!
Casey Mcgrew was our salesman, he was the most pleasant & efficient salesman ever! We had just bought new car from another dealership in Dec 2016, & after 2 months of being a disaster & them making promises about "service after the sale" it was a nightmare! Our experience with Casey & everyone else there was awesome!!! & I drove away in my new Lexus, couldn't be happier!
I brought my Toyota 4Runner in for servicing prior to two out of town trips. Mun Kelley greeted me very promptly, ascertained what needed to be done and arranged for the tires to be rotated, safety check, fluids topped off and a coutesy wash. This was all completed in a timely matter.
Andrew Barrow did an excellent job servicing our car. He was very professional in addressing our needs and in servicing our car. He did a great job handling customers.
stay way from JOSH STEVENS salesman, very unprofessional. Not very friendly dealership and everyone will not helping you out except if you want to purchase a new car.
I've been using John Harvey Toyota since I bought my first car there back in 2005. Since then, I've purchased 5 vehicles there and I haven't had any issues. I use the service center for all of my cars because of their courtesy and professionalism. Prior to Bill, I've dealt with Darlene Miller (Who was great) and a few other of the service reps. All deserve a thumbs up for there work. I will continue to take my cars there and when I get around to buying another one, they will be my first and only stop.
Darlene Miller was excellent. I explained to her the problem with a squeaky noise coming from my tire. I made an appointment. My son dropped it off and the dealership gave him a ride home. Thank God, because I had to work and could not drop it by. Darlene called me, explained the problem and I was so excited it was taken care of so quickly. Darlene is always so helpful, nice and very professional. I also take my Toyota to John Harvey. I tell everyone, the best place to have your car service, is the dealership, they know what ... Read More DealerRater - Jun 30, 2016
Darlene Miller in the service Dept is always so great to work with. She addresses all of my issues and does everything she can to make it a quick and easy visit. I wouldn't use anyone else!
I had great service from the time I pulled up until the job was finished. The employees were so nice, and it did not take long ,
Quick and easy process. Also, they work with you to get you the best deals. Everyone at the dealership are very helpful and also made sure that I was taken care of.
Darlene Miller, service tech @ John Harvey Toyota is the best. She keeps you informed on all services needed for your car. Great attitude and friendliness is displayed by all staff members. John Harvey, keep up the good work
John David Hebert was outstanding every step of the way. No haste just a great deal! I would recommend John David to everyone!! Saved me months of haste to get the deal I wanted.
As always dealing with Ms. Darlene Miller is a pleasant, professional and satisfying experience. She makes the customer feel welcomed and keeps you informed of progress of your service. On my most recent visit there was a nail found in my tire and before repairing it I was informed of the issue and given a repair price before the work was done. It is always a pleasure dealing with Ms. Miller on my service visits. Great job.
Was pleased with the service I experienced at John Harvey and Gavin Harvard was pleasant to deal with. Hope to do business with them again.
Darlene Miller continues to exceed my expections when I visit John Harvey for service on my new highlander. I look forward to 30000 visit next. You can be sure I will request Darlene Miller!
Sales staff service dept as well as sales management were great. Bob Tippin really took care of the sale from start to finish. Overall great experience!
Thank you Mihn Kelley and the entire service team for the excellent service on my Tundra. All the employees were very knowledgable and courteous. I look forward to seeing y'all again.
From start to finish, the entire process was quick and easy. The staff was very helpful in finding the perfect vehicle for me. Once the selection was made, the purchasing process was effortless.
Muhn Kelley and Darlene Miller were very helpful & the service dpt. Was very knowledgable when it came to taking care of my Toyota Tundra. Awesome staff!!! Thank you for the service!!!
Made an appointment for maintenance on my Avalon. Took me right away. Waiting was very comfortable. Complimentary coffee and sodas were available. Loved the TV to pass the time.
Had a very good experience. Johnothan was very personable and helpful. He was also very knowledgable on all of the features and more than happy to go through it with us.
I would like to thank johnathon Phillips for helping me in my new truck purchase recently. I ordered a truck and when it was delivered everything was as it was supposed to be and there were no surprises when finalizing the deal. It was a very good experience overall.
I have purchased 3 cars from this dealership. Service is always excellent. I have always been pleased with my vehicles and the service provided at John Harvey Toyota
Jonathan Phillips was so in tun to my needs. There was no pressure. Really enjoyed working with Jonathan. This man deserves an immediate pay raise.
Ms Darlen is the best service Rep we can ask for . I received my car back in a timely manner.. I would recommand friends to John Harvey . It's always clean and comfortable to fit in your waiting area. Lots of helpful and friendly employees.
Took Avalon in for 15000 mile service. Greeted by Darlene Miller, Service Manager. Took great care of paperwork and had my car in the service bay pretty quick. Shop guys took great care of car. Cat went in clean and came out the same way. No grease spots or anyhong else on the car. Highly recommend John Harvey Toyota.
Timothy Ferrell was quick to write up the work order and do a excellent follow through. I am glad to have my car worked on at this dealership.
Brought my Rav4 in for 15,000 mile service. Darlene Miller, Service Manager, and the great folks in the shop took good care of my Rav. Wait was just about an hour, which was estimated and relaxed, had coffee and watched TV in the customer lounge. Been purchasing cars from and servicing them at John Harvey Toyota for years. Would not go anywhere else. The folks treat you more like family rather then a customer. Appreciate the great customer appeal.
William Gunn was my service writer and took care of me promptly. He knew what to do with the 40,000 mile inspection and brought to my attention a couple of things that needed to be addressed.
I was really satisfied with the service I received at the dealership. Christopher Greer was an amazing salesmen and took great care of my needs. I would recommend this location to my friends and family.
Nicholas Plummer, the sales representative at John Harvey Toyota in Bossier City, LA, was by far the best salesman I've ever dealt with. Very low pressure, and extremely helpful. The folks at John Harvey made things very easy throughout the whole process. Nick spearheaded this effort, and I will gladly go back to him next time I need a vehicle.
I've been a customer of John Harvey for about fifteen years. DARLENE Miller is always professional and make me feel valued as a customer.
I took my Toyota Tundra to John Harvey yesterday. Tiffany Sanchez was very helpful. She kept me updated and got me in and out fast. I would definitely ask for her if you go by there.
When, I moved from California , had a traumatic experience at the other local Toyota Dealership . Although in retrospect I realize I did not get the best deal in purchasing from John Harvey; the service had almost without exception excellent***** .previously with Nick Neville, and now with Mrs Tiffney Sanchez particularly my most recent visit. Mrs Sancez, has always proven to be, not only courteous , but knowledgable in providing EXCELLEMT Customer service . Be assured that my local option for service will always be John Harvey. Please express my appreciation to Mrs Sanchez. Sincere Regards, John (Jon) L. Walker
Service on my vehicle was fast. I was in and out in a relatively short period of time. My service representative William Gunn was very helpful which added to my positive experience.
We purchased a 2016 Toyota Sequoia and had a great experience with our salesman Cody Johnson. He was very knowledgeable about the car and helpful with answers to all our questions. Thanks Cody for all your help .
I just took my Toyota Camry in for its first 5000 maintenance. I had scheduled an appointment. From my experience with some other dealers, an appointment does not seem to mean much, I seem to wait as long as if I had come in without an appointment. That was not the case at John Harvey. I was in and out very quickly. I love my Camry and look forward to more great service visits.
We purchased a 2016 platinum Sequioa. Gorgeous, awesome vehicle and an awesome salesman, Bob Tippin. He was so knowledgeable about the car and went through all the workings with us. He made the experience very pleasant. This is our second Sequioa from John Harvey Toyota and we have been super pleased. We would recommend Bob Tippin and John Harvey Toyota to our family and friends.
My mother bought a 2009 Toyota Venza from this dealership, against the family's recommendation. Our family has owned nothing but Toyota's and have purchased all of them from Yokem Toyota. 3 days ago the Venza had a flat on the passenger rear tire. When I came out to change it out with the temporary spare, there was already a sheriff officer there assisting my mom. He said that the lugs were rounded off and couldn't get his lug wrench on them to loosen them. The tire iron that came with the car wouldn't even fit on the lugs. ... Read More DealerRater - Sep 25, 2014
John Harvey Toyota was a great choice I made I love my new car. In the past I have bought both of my cars from Landers Dodge in Bossier City, but when I decided it was time for a new car I did what I normally do go to Landers Dodge. When I went they told me they would not b able to help me get into a car that I would want with the payments I would want.I just couldn't understand when I have bought two from them and always made my payments on time. So I ... Read More DealerRater - Apr 30, 2014
John Harvey Toyota is my dealership. I have purchased 5 of their vehicles over the years. They have been consistent with good service and great quality! I first came to this dealership when i had no credit and they worked diligently to get me into a vehicle. The next time I came, I had established credit and was able to create the eh ice of my choice. They got this vehicle to me in 2 days- no long delays here folks. I tell everyone who asks me about dealerships, Look no further, go to John Harvey and they'll take care of ... Read More DealerRater - May 31, 2013
Great Experience! Great Price! Super Truck! Great Sales Experience! Nice People! Great Selection! Really Fair Deal! Many nice customized vehicles to look at! Go Check them out!
After visiting many dealerships, this was by far the best experience. Brian Bell found the exact car that I wanted and the sales staff was exceptional.
I will never buy another car from John Harvey Toyota. I purchased a 2012 Toyota tacoma in October of 2012. I had some running boards put on and they put the wrong ones on. I then had scheduled an oil change on 1-3-13 for 8:00a.m and didn't t leave the dealership until almost 11:30. The same day I purchased a 2007 corolla and it was certified. I took the car home and I noticed that the brakes were squeaking and the belt was squeaking as well. I email the guy that sold me the car on 1-10-13 and told him ... Read More DealerRater - Mar 28, 2013
Overall good experience. Bought a 2012 Camry SE Limited Edition on the 4th. A new dealer incentive started on the 5th. I guess you win some and lose some. Brittney was very nice and helpful.
We purchased a 2013 Toyota Corolla and had an excellent experience all-around. Bob Tippin, our salesman, was very knowledgeable and was able to give a quick rundown of the vehicle best features. We purchased this vehicle at a fair price and I would recommended this dealership and especially Bob Tippin to anyone looking for a new or used vehicle.
We purchased a New Toyota Vensa today and had a wonderful experience. We were met outside the dealership by a helpful employee. We were driven around to look at the cars. Made a selection and proceeded with the purchase. Everyone was friendly and informative. We would gladly recommend John Harvey Toyota to anyone. This was our third purchase from John Harvey.
Thank you, Brian Bell, and the team of John Harvey Toyota! You helped my husband get into a new truck that was exactly what he wanted and he will be very happy with for years to come. Although buying a new car can be stressful, we enjoyed the way we were treated at your dealership and felt that you all were very friendly and helpful.
We researched the Tacoma, and found that there is not much room to really negotiate on the price of these vehicles. We still felt, overall, that we received a fair deal, we are happy with ... Read More DealerRater - Feb 11, 2013
I purchased a 2011 Certified Used Rav4. My sales rep, Brittany Cheatham, was extremely polite, professional(in both appearance and manner), friendly and informative without being pushy. Originally, my husband and I planned to purchase a new vehicle but in order to help us attain the monthly payments within the range we needed, Brittany suggested a Certified Used Rav4 so we test drove it and loved it. It's just awesome-my dream car! Everyone at the dealership from beginning to end was extremely friendly. I would highly recommend visiting here if you're in the market for a new or used ... Read More DealerRater - Jan 29, 2013
I purchased a new Tundra at John Harvey. My sales rep, Chris Williams, was extremely polite, professional(in both appearance and manner) and informative without being pushy. The negotiation on the vehicle price was also a pleasant experience(the first I've ever had at any dealership). Everyone at the dealership from beginning to end was extremely friendly. I would highly recommend visiting here if you're in the market for a new or used vehicle.
I researched and knew I wanted a tacoma truck. When I arrived at John harvey Toyota, Brian provided me with great service and pricing. I love my truck!
Just bought a new Tacoma from John Harvey Toyota. The service we received was exceptional. Before leaving we were introduced to everyone at the dealership and they all seemed to really appreciate our business and strived to make it a great experience for us. We will definitely be buying from John Harvey again and would highly recommend this dealership to any friends or family.
I recently bought a new Tacoma from John Harvey Toyota (my 5th vehicle from them in 10 years) and the process was great. I did all of the research before I went to the dealership, and they were able to BEAT my target price without much haggling with "The Manager". I feel as if I always get a good deal at John Harvey Toyota and the service is always good. I will continue to purchase vehicles from them whenever I need a new Toyota.
Tiffany handled my car issues with courtesy and professionalism. She ordered parts for my car and called me when the parts came in. Tiffany made sure that my car was completed at the time promised. She did a great job.
I have had my Camry serviced there for 5 years. Nick in service has taken care of me everytime and have never had a problem that was not corrected in a professional manner. After such experience I decided to purchase a new Highlander. Originally wanted to look at the Hybrid version but after doing a cost analysis vs miles to be driven the pay back was longer than the life of the vehicle. I then decided on the Limited Highlander. They did not have one in stock but got one within a week. Had it ready to deliver on the day ... Read More DealerRater - Dec 18, 2012
I purchased a used truck that later broke down within the month. They gave me one key to the vehicle and never gave the other after several attempts to get it myself. I asked for new tires on the vehicle and they said that it's not included in the sale.
I recently bought my wife a 2008 Nissan rogue at John Harvey Toyota. Not only was the staff friendly, knowledgable, and accommodating, but they really made us feel like they wated to earn our business. They worked with us on financing options, as well as price of the vehicle. I would highly recommend this dealership, and look forward to doing business with them in the future!
This is by far the worst Toyota dealership I have ever visited in 3 different states (Louisiana, Maryland and California)having owned a new Toyota for more than 6 years.
first was my experience with the service department on 2 different occasions: once or alignment where they really did not change anything and in fact the rotated tires to rotate counter to what they supposed to (as per manufacturer) to make the car look more stable... never fixed the alignment issue and ended up taking the car to another dealer.
second: again for scheduled maintenance this dealership advertised something and charged me much ... Read More DealerRater - May 30, 2012
I purchased a 2005 Saturn Ion on Feb. 12, 2012 for my grandaughter. I needed to have it re-inspected in Texas in order to change the registration to her home of record. Immediately after purchasing the vehicle I drove it to my mechanic in Texas for that inspection. The vehicle would not pass inspection in Texas due to a malfunctioning left front turn signal. I immediately informed John Harvey Toyota of the situation. There immediate response to me was dismissive, disrespectful, and uncompromising. I had purchased a Used Vehicle "As Is" and it was now "my problem, not their's&... Read More DealerRater - Feb 17, 2012
I had an alignment done, and 2 seat-belts replaced. They charged me $19 for hazardous materials disposal when they didn't use any for either job.
Additionally, they did not re-install the the interior body panels or carpet correctly. One of the body panels was hanging open and the carpet was sticking out from under the side panels.
Lastly, they got grease on the interior and spilled a water bottle on the carpet, saturating it through.
I expect much more when I pay someone almost $800 for such simple work. At a minimum, at least finish the job before calling me to tell ... Read More DealerRater - Jan 16, 2012
MR. AMBLER WAS AN EXCELLENT CAR SALESMAN!!!!!! YOU COULD NOT HAVE
ASKED FOR ANYONE TO HAVE TREATED US WITH MORE CARE, CONCERN AND FRIENDLINESS.
MR. AMBLER WENT ABOVE AND BEYOND HIS WORK STATUS TO ENSURE THAT
WE GOT THE BEST SERVICE THERE COULD BE.
MR. AMBLER AND HARVEY TOYOTA EARNED OUR RESPECT, AND WE HAVE ALREADY
INFORMED OTHERS TO COME TO THIS LOCATION AND ASK FOR MR. AMBLER
TO GET A SATISFYING CAR BUYING EXPERIENCE.
EVERYONE THERE MADE US FEEL WELCOME. WE LEFT THERE NOT FEELING
JUST LIKE A CUSTOMER, BUT THAT WE HAD ALL BECOME FRIENDS AND FAMILY.
WE ... Read More DealerRater - Apr 2, 2008
They even washed my car! (I had it in for a TSB.)